Although I don't agree with most of what David Gelernter says about spam in his article: Apres Spam, the next email crisis, the following paragraph definitely resonates:

You get an email (maybe longer or more complicated than average, or from someone you don't know); you have no time to respond right now, but you mean to answer--but other emails stack up, and you answer those first--but you still plan to reply--but more emails keep arriving. . . . Meanwhile the sender is wondering: Is he ignoring me on purpose? (I'll cross him off my list and forget about it.) Did he mean to reply, but has since forgotten? (Resend my message.) Or does he still mean to reply and just hasn't gotten around to it? (Don't get mad or resend.) All three possibilities are real, and happen all the time.

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